When a chargeback has occurred, a customer has disputed a purchase made at one of your merchant locations. When such a dispute is received, the card network (Visa/Mastercard) automatically deducts the disputed amount. The amount may be refunded after the chargeback process has been completed and the dispute has been dismissed.
For more information on the chargeback process, click here.
At Paytrim it is important to us that you are satisfied with our services, products, and our customer service. If a situation were to occur where we where to mot meet your expectation, we would like you to contact us and let our know. As a first step, we ask you to contact our support team for assistance with your issue. You can reach us either by email at support@paytrim.com, or by phone at +46 10 750 09 90.
If you still are not satisfied after initial contact, you have the option to contact our Complaint Officer directly. Please email our written complaint to complaint@paytrim.com or send us a letter addressed to:
Paytrim AB
Klagomålsansvarig
Linnégatan 87 B
115 23 Stockholm
For more information on the chargeback process, click here.
An account verification is a document that certifies who the account holder and account issuer is of a specific account. Also known as proof of account.
For an account verification to be complete, it must include:
To register or change an account for payouts, we at Paytrim need to receive proof of account from our merchants. The proof of account verifies that the account is legitimate and really belongs to your business.
To charge a customer should be easy and safe for you as a merchant, but also for your customers. Unfortunately, merchants and their terminals are sometimes used for fraudulent activities. This can range from the use of stolen cards to manipulation of terminals. In the worst case scenario, a fraudulent transaction can result in you, the merchant, having to bear the cost of that transaction.
Together we can prevent fraud before it is made. Click here for advice regarding how to protect yourself against fraud:
In case of suspicion of fraudulent purchases, manipulation of terminals or any other anomaly, please contact Paytrim support as soon as possible. Either by email at support@paytrim.com or by phone +46 10 750 09 90 for further assistance in the matter.
Do you have any other questions or concerns related to protecting your business against fraud? Feel free to contact our support via the contact details above.
Click here for advice regarding how to protect yourself against fraud.
For us at Paytrim it is important that you are satisfied with our services, products and hospitality.
Refers to that the cardholder is to receive their money back in case of errors or if fraud is detected relating the transaction.
Read more about chargeback
To receive payments should feel easy and safe for you as a merchant, but also for your customers.
An account verification is a document that certifies who the account holder and account issuer is of a specific account. Also known as proof of account.
